JustPlan (“JustPlan,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy (“Policy”) explains how we collect, use, disclose and protect Personal Information (as it is defined below) of our customers. It applies to all Personal Information collected by us on www.just-plan.com that link to this Policy, as well as during any written, electronic, and oral communications (collectively, the “Services”). JustPlan may collect Personal Information to help you place and receive orders and to improve the JustPlan service.
Your access to and use of our services are subject to our Terms and Conditions, which define some of the terms used throughout this Policy.
Read the Terms and Conditions before you use our Services. By using our Services, you accept the Terms and Conditions, and accept our privacy practices described in this Policy. If you do not feel comfortable with any part of this Policy or our Terms and Conditions, do not use or access our Services.
The Company uses a network of third-party businesses (“vendors”) who provide products and services to our customers.
Our Services may change and, as a result, we reserve the right to update or modify this Policy at any time without prior notice. If we make any changes to the way we process your Personal Information, we will notify you before such changes are effective. If you object to any changes, you must cease using our Services. We recommend you review this Policy periodically. This Policy became effective on the date indicated at the top of this page. Your continued use of our Services after any changes or revisions to this Policy indicates your agreement to the terms of the revised Policy.
1. Collection of Personal Information
When you use our Services, we may collect or receive Personal Information about you to provide products and bookings and operate our business. The types of Personal Information that we may collect about you are:
a. Information you provide to us directly
You may provide your Personal Information to us when you use our Services, including when you register with JustPlan, search within or place orders through our Services, contact us with inquiries, respond to surveys, or otherwise access our Services. This information may include:
User Profile — We collect profile information associated with your JustPlan account. This includes information such as name, email address, purchase and booking address, and phone number.
Order Details – When you place an order through our Services we collect information related to that purchase or booking. This may include information such as products or bookings, special instructions, date and time of order, and subtotal.
Payment Information – Payment information collected such as bank name and payment method.
Surveys – We ask our customers to participate in surveys or contests. When a customer or a user participates, we may request certain Personal Information such as name and email address.
b. Information received from you as part of your communications
When you use our Services (for example on our website), complete electronic forms, communicate with vendors or contact us by email, we may automatically collect and store certain information about you and the activity you engaged in, for example: your name and contact information; your order details; information that you voluntarily provide to us; the nature of your communication; the purpose of the interaction, and the action we took in response to your inquiry or request.
c. Information collected automatically
We also may receive and store certain information about you and your device(s) automatically when you access or use our Site and Services. This information may include:
Technical Information – We collect technical information associated with your activity on our Site and may include information related to your browser and operating system, IP address (the Internet address of your computer) unique device identifiers, and other information such as your device type. We use such information for diagnostic and statistical purposes and to administer our Services.
Site Usage Information – We collect information to better understand customer traffic patterns and Site usage. This may include the webpage that you were visiting before accessing our Site, the pages or features of our Site that you browsed to inform us which part of our Site you visit and how much time you spend there. This information is used to analyze and improve our Site and to provide our customers with a better user experience.
Site Preferences – We collect information about your preferences to make your use of the Site more productive through the use of cookies.
d. Location information
When you use the Services, we may collect and store general location information (such as IP address).
e. Information related to the referral program
JustPlan allows users to invite friends and family to sign up for our Services. Sometimes we offer a promotional value for every friend or family member who signs up and places an order through your referral link. By sending a referral and choosing to invite a friend, you represent that you have received the friend’s consent to provide his or her name and email address with us. JustPlan will use that information to send an email inviting them to visit the site and will store that information to track the success of the referral program and may send marketing emails.
Users may not send, publish, or share any false, misleading, or deceptive communications in connection with participation in the Referral Program. Such actions may violate various federal, state, and/or international laws, including, but not limited to, the regulations and policies promulgated by the Federal Trade Commission. Users may not send any referral emails, SMS messages, or other communications to children under the age of 13.
If you are referred to JustPlan through one of our referral programs, or if someone attempts to refer you, we may share your name, whether you have already signed up for JustPlan, whether you are a new customer, and whether you have placed a qualifying order with JustPlan with the person(s) who referred you.
f. Personal information from publicly available sources and third parties
We may collect or receive Personal Information about you from publicly available sources, social network providers, marketing partners, and/or third parties. This may include:
Social Network Information – We may receive information about you from other services. For example, we receive certain information from Gmail when you use their service to login to JustPlan.
Demographic Information – This characteristic information could include information such as income, marital status, spending habits, and other information pertaining to customers.
2. Use of Cookies and Other Tracking Technologies
We use cookies, web beacons, pixels, session replay/screen capture, and similar technologies to collect information and personalize your experience with our Services. When we use session replay technology, we may collect on a real-time basis information on how you use and navigate the Services. This may include mouse movements and how you scroll through the Services, but we do not collect keystroke data. Additional information on other technologies we may use is set forth below.
a. Cookies
Cookies are small web files that a site or its provider transfers to your device’s hard drive through your web browser that enables the site’s or provider’s system to recognize your browser and remember certain information.
How We Use Cookies – We use first-party and third-party cookies for the following purposes:
– to make our Services function properly;
– to improve our Services;
– to recognize when you return to JustPlan and to remember information you have already provided, such as items already in your order cart;
– to collect information about your activities over time and across third party websites and other online services in order to deliver content and advertising tailored to your interestes;
– to provide a secure browsing experience during your use of our Services.
b. Online Analytics and Advertising Technologies
We and our third-party vendors may use automated technologies (including cookie identifiers on our Site), along with other collected information, to tailor ads or deliver content when you are on our Services or on other devices or websites.
c. Interest-Based Advertising
We (or our service providers) may use the information we collect, for instance, IP addresses and unique mobile device identifiers, to locate or try to locate the same unique users across multiple browsers or devices (such as smartphones, tablets, or computers), or work with providers that do this, in order to better tailor content and features and provide you with a seamless experience across devices. If you wish to opt out of cross device tracking for purposes of interest-based advertising, you may do so through your device settings. We may also use cross-device targeting to help identify our users and serve advertising. This type of advertising is often called “interest-based” or “personalized” advertising.
You can learn more about interest-based advertising and how to opt-out of receiving tailored advertising by visiting (i) the Network Advertising Initiative’s Consumer Opt-Out link or (ii) the Digital Advertising Alliance’s Consumer Opt-Out link. To opt out of Google Analytics for display advertising or customize Google display network ads, you can visit the Google Ads Settings page.
3. Use of Your Personal Information
We may use the information we collect or receive about you for various purposes.
a. Provide you with the services
We use your information to provide you the Services. For example, we use credit card information to complete a transaction or an address to allow the vendors to fulfill your purchase or booking. If the applicable information is to be provided or Service is to be performed by a third party, then we will disclose the applicable Personal Information to the third party providing the information or performing applicable Services. Your information may be available or provided to third-party service providers and that are contractually obligated to protect your information as disclosed in this Policy.
b. Maintain, improve, and personalize the services
We use your information for our everyday business operations such as auditing, administration of the Services, forum management, fulfillment, and analytics. Your information may also be used to improve the content and/or functionality of the Services. We may use your information to help us improve offerings for JustPlan and/or our vendors. We also use your information to personalize your experience. For example, we may personalize the content and features you see when visiting our Services. In addition, we may personalize advertisements, marketing communications, and recommendations to make them more tailored to your interests.
c. Communicate with you
We use your information to communicate with you. For example, we may send you emails or other notifications about the status of your purchase or booking. We may also contact you with promotional offerings or other communications that may be of interest to you. If we send you marketing emails about services that may interest you, each email will contain instructions permitting you to “opt-out” of receiving future email marketing communications.
In the event you contact us, we use certain information to respond to your questions and assist you with any issues that may arise in your use of the Services.
d. For account and network security purposes
We care about keeping you secure and safe while using our Services. Keeping you safe requires us to process your Personal Information, such as your device information, activity information and other relevant information. We use such information to combat spam, malware, malicious activity or security risks; improve and enforce our security measures; and to monitor and verify your identity so that unauthorized users do not gain access to your information.
e. To maintain legal and regulatory compliance
Our Services are subject to certain laws and regulations which may require us to process your Personal Information. For example, we process your Personal Information to pay our taxes, to fulfill our business obligations, ensure compliance with employment and recruitment laws or as necessary to manage risk as required under applicable law.
f. To enforce compliance with our terms and conditions and policies
When you access or use our Services, you are bound to our Terms and Conditions and this Policy. To ensure you comply with them, we process your Personal Information by actively monitoring, investigating, preventing and mitigating any alleged or actual prohibited, illicit or illegal activities on our Services. We also process your Personal Information to: investigate, prevent or mitigate violations of our internal terms, agreements or policies; enforce our agreements with third parties and business partners.
g. To protect you, others, and our business
We use your information to protect you, others, and our business, including, without limitation, using information for fraud prevention, for enforcement of our Terms of Service, to comply with the law, and to protect against security risks.
h. For business purposes
We may use your information for any other purpose disclosed to you at the time we collect or receive the information, or otherwise with your consent.
4. Sharing of personal information with Third Parties
We share your Personal Information as described below.
a. Service Providers
We may share your information with our third-party service providers for certain business purposes. This information is provided in order for them to provide us services such as payment processing, advertising services, marketing partners, web analytics, data processing, IT services, customer support and other services. These third-party service providers have access to your Personal Information only for the purpose of performing services on our behalf and are expressly obligated not to disclose or use your Personal Information for any other purpose.
b. Vendors
To help provide you with high-quality products and services we also may share your information, including your Personal Information and order details, with the vendors who complete your requested purchases and bookings. Similarly, we may share information with vendors to facilitate purchases and booking such as your first name and last initial and order information related to your orders with JustPlan vendors.
c. When required by law
We recognize that information related to your orders could contain private information. However, we may be required to disclose your information to third parties including law enforcement agencies when required to protect and defend our legal rights, protect the safety and security of users of our Services, prevent fraud, comply with the law, respond to legal process, or a request for cooperation by a government entity.
In the event of sale, transfer, merger, reorganization, dissolution, or similar event we may transfer your information to one or more third parties as part of that transaction, including during the negotiation of an actual or contemplated transaction.
d. With your consent
We also may share or disclose your information with your consent or at your direction.
5. Security
While we strive to protect your information, we cannot guarantee that your Personal Information is absolutely secure. Please keep this in mind when disclosing any information to JustPlan.
Please recognize that protecting your Personal Information is also your responsibility. We urge you to take every precaution to protect your information when you are on the Internet, or when you communicate with us and with others through the Internet. Change your passwords often, use a combination of letters and numbers, and make sure you use a secure browser. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of your account might have been compromised), or if you suspect someone else is using your account, please let us know immediately by contacting us at info@just-plan.com.
6. Data Retention
We will retain your Personal Information for as long as your account is active or as needed to provide you services and to maintain a record of your transactions for financial reporting purposes. We will also retain and use your Personal Information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
7. Third-Party Sites
Some of the functionality may be provided by third parties and the Services may link to other third-party websites that are not controlled by JustPlan. These third parties are not under our control and JustPlan is not responsible for their privacy policies or practices. If you provide any Personal Information to any third party or through any such third-party website, we recommend that you familiarize yourself with the privacy policies and practices of that third party.
8. Social Media Usage
You may choose to enable or log in to our Services via various online services, including social networking services like Google. Our Services also may enable you to access social networking services such as Facebook, Twitter, or Instagram (collectively, “Social Network”) directly or indirectly through our Services.
When you link a Social Network account to JustPlan or log into our Services using your Social Network account, we may collect relevant Personal Information necessary to enable our Services to access that Social Network and your information contained within that Social Network. We also may share your information with the operator of that Social Network to facilitate or enhance purchase and booking of that Social Network or other services to you. A Social Network may provide us with access to certain information that you have provided to them, and we will use, store, and disclose such information in accordance with this Policy. Additionally, a Social Network may collect Personal Information and information about your use of our Site or Services automatically. The manner in which a Social Network collects, uses, stores, and discloses your information is governed by the policies of such third parties and JustPlan shall have no liability or responsibility for the privacy practices or other actions of any Social Network that may be enabled within our Services.
You may also have the option of posting your activities on our Services and other content to a Social Network when you access content through our Services. For example, you may post to Facebook that you placed an order with JustPlan. Keep in mind that your usage of Social Network features is governed by applicable Social Networks and not by JustPlan, and may be visible or accessible to the public.
9. Children’s Information
Our Services are not intended for people under 16 years of age and we do not knowingly collect Personal Information from children under the age of 18. If you are a parent or guardian of a person under the age of 16 and believe they have disclosed personally identifiable information to us please contact us at info@just-plan.com. A parent or guardian of a child under age 16 may review and request deletion of the child’s Personal Information.
10. Your Choices
We provide our customers and their authorized agents with the ability to access and delete Personal Information. In order to exercise these rights you must login to your account to confirm your identity, which helps us ensure that Personal Information is only made accessible to appropriate parties. Customers will not receive discriminatory treatment for exercising their rights and can return to the service after deleting their information.
a. Your rights
This section lists the privacy-related rights (“Rights”) we extend to all JustPlan customers. Your right to know and right to deletion are not absolute and are subject to certain exceptions. For instance, we cannot disclose specific pieces of Personal Information if the disclosure would create a substantial, articulable, and unreasonable risk to the security of the Personal Information, your account with us or the security of our systems.
- Right to Know – You have the right to know the Personal Information we collect, use, disclose, and sell about you.
- Right to Deletion – You have the right to request that we delete any Personal Information we have collected from you or maintain about you. We may save Personal Information when permitted by applicable law including, without limitation, when the information is needed for a legal purpose. If you are a California consumer, we may retain your Personal Information as necessary to: (1) complete the transaction for which the personal information was collected, provide a good or service requested by you, or reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform a contract between JustPlan and you; (2) detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for that activity; (3) debug to identify and repair errors that impair existing intended functionality; (4) exercise free speech, ensure the right of another consumer to exercise his or her right of free speech, or exercise another right provided for by law; (5) comply with the California Electronic Communications Privacy Act pursuant to Chapter 3.6 (commencing with Section 1546) of Title 12 of Part 2 of the Penal Code; (6) engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when JustPlan’s deletion of the information is likely to render impossible or seriously impair the achievement of such research, if you have provided informed consent; (7) to enable solely internal uses that are reasonably aligned with the expectations of you based on your relationship with JustPlan; (8) to comply with a legal obligation; or (9) to otherwise use your personal information, internally, in a lawful manner that is compatible with the context in which you provided the information.
- Right to Rectification – If you are a registered JustPlan user you may modify certain of your Personal Information by logging into our Site using your username and password and visiting the “Account” page. Registered JustPlan users may also access the “Account” page to manage their subscriptions.
- Right to Opt-Out of the Sale of Your Personal Information – You have the right to opt-out of having your Personal Information sold. The California Privacy Rights Act (“CPRA”) amends the California Consumer Privacy Act to broadly define “sale” in a way that may include allowing third parties to receive certain information such as cookie identifiers, IP addresses and/or browsing behavior to add to a profile about your device, browser or you. Such profiles may enable purchase and booking of interest-based advertising by such third parties within their platform or on other sites. Depending on how you use the Services, we may share the following categories of information for such interest-based advertising which may be considered a sale (as defined by the CPRA): (1) device information and identifiers, such as IP address and unique advertising identifiers and cookies; and (2) connection and usage information, such as browsing history. Although this obligation of the CPRA does not become effective until January 1, 2023, you may opt out of such tracking technologies by following the instructions in Section 2 above.
Right to Non-Discrimination – JustPlan will not discriminate against those who exercise their Rights. Specifically, if you exercise your Rights, we will not deny you goods or Services, charge you different prices or rates for goods or Services or provide you a different level or quality of goods or Services.
b. Asserting your rights
If you have a JustPlan account, you may exercise your right to know or your right to delete. To verify your identity, you must log-in to your account prior to accessing or deleting your information.
If you do not have a JustPlan account, you may exercise your right to know or your right to deletion by emailing your request to us at info@just-plan.com from the email address that you believe is associated with JustPlan, with the subject line “Non-user Data Request”. For safety and to otherwise prevent fraud, we may ask that you provide us with certain personal information that’s reasonably necessary for us to confirm your identity.
You may also designate an authorized agent to make a request to know or a request to delete. In order to be able to act, authorized agents have to submit written proof that they are authorized to act on your behalf, or have a power of attorney. We may deny requests from authorized agents who do not submit proof that they have been authorized by you to act on their behalf.
11. California Residents
Pursuant to the California Consumer Privacy Act of 2018, below is a summary of the Personal Information we collected from consumers, the reason we collected the Personal Information, where we obtained the Personal Information we collected, and the third parties with whom we may share consumer Personal Information. The section references relate to the sections above in this Policy.
We or our service providers may have collected the below categories of personal information for business or commercial purposes:
– Identifiers such as a name, address, unique personal identifier, email, phone number;
– Customer record such as signature;
– Commercial information as records of products or services purchased, obtained, or considered;
– Internet or other electronic network activity information, including browsing history and search history;
– Geolocation data that is sufficient to identify a precise physical location;
– Sensory data, such as audio, electronic, visual or other similar information;
– Professional or employment related information;
– Education information.
As explained above, we collect the categories of personal information identified above for the following business and commercial purposes:
- To provide you with the Services;
- To maintain, improve, and personalize the Services;
- To communicate with you;
- For account and network security purposes;
- To maintain legal and regulatory compliance;
- To enforce compliance with our Terms and Conditions and this Policy;
- To protect you, others, and our business; and
- For our business purposes disclosed to you at the time we collect or receive the information, or otherwise with your consent.
We describe our information sharing practices in the Privacy Policy above. In the previous twelve months, we may have shared certain categories of personal information with third parties, as that term is defined in the California Consumer Privacy Act, for business purposes. We may have shared your personal information with a vendor if you expressly directed us to do so. The information shared may include the following categories of personal information: (1) identifiers, such as a name and email address; and (2) commercial information, such as your history of orders from that vendor. We may have also enabled third parties that provide paid analytics and advertising services to us to place tracking technologies on our website. These providers may have been able to access the following categories of personal information: (1) device information and identifiers, such as IP address and unique advertising identifiers and cookies; and (2) connection and usage information, such as browsing history.
Do Not Track Disclosure. JustPlan does not have a mechanism in place for responding to browser “do not track” signals or other similar mechanisms used to limit collection of information for use in Online Behavioral Advertising.
13. International Users
JustPlan is based in the United States and, regardless of where you use our Services, the information collected as part of that use will be transferred to and maintained on servers located in the United States. Any information we obtain about you will be stored in accordance with U.S. privacy laws, regulations, and standards, which may not be equivalent to the laws in your country of residence. By using our Services, you consent to this collection, transfer, storage, and processing of information to and in the United States.
14. Contact Us
If you have any questions or concerns relating to this Policy or our privacy practices please contact us at: info@just-plan.com